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FAQs

Who do I contact for Heating and cooling products and service?

For questions concerning new products, energy efficiency ratings, savings on your utility bills, or repair or replacement services, Call our office and ask to speak with a Comfort Consultant. He can answer all of your heating and cooling questions.

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What do rating numbers mean?

The U.S. government requires an efficiency rating of all heating and cooling equipment. The rating reflects the percentage of energy used efficiently, with a high rating indicating high-efficiency. The next two topics address this issue in greater detail.

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What is a SEER?

There are special names for the efficiency ratings of various types of equipment. Heat Pumps and Air Conditioning equipment is rated by the Seasonal Energy Efficiency Rating, or SEER. The higher the SEER rating, the more efficient the unit.

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What does HSPF stand for?

Heat pump equipment in the heating mode is rated by the Heating Seasonal Performance Factor, or HSPF. The higher the HSPF rating, the more efficient the unit.

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What does AFUE stand for?

Gas furnaces are rated according to their Annual Fuel Utilization Efficiency, or AFUE. The higher the AFUE rating, the more efficient the unit.

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Should my heat pump be covered in winter?

No. American Standard heat pumps operate year-round and should never be covered. Similarly, air conditioners that operate seasonally are built to withstand all outdoor environment and should not be covered. We do recommend an annual tune-up before using the A/C unit.

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Should a thermostat be set to “auto” or “on”?

Preferably auto. That way, the fan operates only when the temperature requires it. This is the most used and the most efficient setting. However, there are advantages to using the “on” setting. Air is constantly filtered through the unit’s air filter, and the constantly circulating air results in an even temperature throughout the house.

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Can shrubs or flowers be planted around an outdoor unit?

Yes. However, we recommend that plants be no closer than 18 inches to the unit. This allows for plenty of room for air circulation in and out of the unit. Without this room for air circulation, the unit could overheat, resulting in a premature need for service.

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If an outdoor unit needs replacing, should the indoor unit be replaced too?

This would be determined on the age and condition the indoor unit’s in. American Standard has a large line of units that are compatible with other brands. We recommend replacing both as the indoor and outdoor systems are designed to operate as a complete, matched system. The efficiency rating is based on the entire system and replacing the entire system ensures the system will be reliable, efficient and make tax credit requirements.

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What is the difference between a split system and a package unit?

A split system uses indoor and outdoor components to provide a complete home comfort system. A package unit or self-contained unit requires no external coils, air handlers, or heating units.

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How do I know what size unit our house needs?

Ask your American Standard dealer. He will consider many factors before making a recommendation. Factors like … size of the house, climate, the number and type of windows installed, insulation, and even the number of people living in the house.

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The Difference between Gas Furnace Repair and Electric Furnace Repair

January 15, 2018

Gas furnaces differ from electric furnaces. Make sure you know the difference.

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3 Things to Look for in an HVAC Contractor

January 1, 2018

an HVAC contracting service needs to do the job right. Here are a few ways to find the right service for you.

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