Western Heating & Cooling in Portland

What Our Customers Are Saying

Our team of skilled Portland HVAC experts takes great pride in providing world-class customer service alongside top quality workmanship. Ensuring that our customers have long-lasting and reliable home comfort systems all year long is our highest priority. Find out more about what our customers think of our team today!

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William did a great job.

“William did a great job. I also appreciated that they called in advance to confirm appointment and kept the time that we originally agreed upon.”

Mark F.

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  • I was very happy with the work and the people. They really made you feel comfortable which is important since they have to be in the house for a few hours to do all the install.

    “I had western heating and cooling work on both my old house and on my new one. My new house had the heat pump and furnace unit both die in the first winter that I lived in it. They were circa 1981 and apparently quite good for that period of time, but besides being dead, they needed to get replaced anyways for energy efficiency. I mean the old furnace needed 3 circuits of 20 amps each. Sheesh. Western heating and cooling ordered all the parts, installed them all, and came back to tune the system up. They worked to get me both tax credits a cash back from the govt, a rebate from the manufacturer, and a discount from them. I was very happy with the work and the people. They really made you feel comfortable which is important since they have to be in the house for a few hours to do all the install. I would and have recommended them to my friends!”

    Jaben C.

  • I would use this company for my future furnace needs. They are fast, efficient, and professional.

    “I changed the thermostat and my furnace was not running. I looked up furnace repair on yelp apps and I found this company offering a yelp coupon discount. So I called and scheduled appointment. I got a phone call saying the technician could come sooner. So I met the technician and he immediately found out what the problem was, I had a blown fuse due to a short from installing the new thermostat. He replaced the fuse and a brand new filter and I used the $70 for $100 yelp coupon and saved me $30 got a professional job well done. I would use this company for my future furnace needs. They are fast, efficient, and professional. And I got a great saving using yelp coupon. I used yelp coupon for the first time on yelp apps, very easy to use and redeem!”

    Jim W.

  • You can tell Russ he knows his business and I have no problem supporting local family owned businesses.

    “My air conditioner is 18 year old 5 ton American Standard A/C unit that decided to not blow cold air. I called around and found other companies to be days and even weeks out. I called the office and Russ came out the next morning. Russ had me turn on my unit and within 1 second of it being on, he diagnosed the problem. It was the capacitor. He replaced it and made my life a lot cooler. The wife was breathing hot air down my neck for having a hot house so he just saved me a trip of tagging along to Nordstrom Rack/HomeGoods/Trader Joes/and Target...All in that order. Russ told me I would eventually need a new furnace and A/C unit because they are phasing out R22 by 2020. If it craps out after that year, then I'm screwed. If my furnace craps out after 2020 then I'm screwed since I have an old unit. Eventually, we will need to get things replaced and I will for sure be calling Russ. They are very supportive of public service workers and military. Id recommend giving them a try. What do you have to lose besides a lot of waiting time walking around going to Nordstrom Rack/HomeGoods/Trader Joes/and Target on a Sunday afternoon...most likely when your favorite sport is on TV. You can tell Russ he knows his business and I have no problem supporting local family owned businesses.”

    J P.

  • Great experience. Probably the most knowledgeable technician I have ever had out to service my furnace.

    “Great experience. Probably the most knowledgeable technician I have ever had out to service my furnace.”

    John

  • Great service and Russ is very knowledgeable. Local family owned and operated

    “Great service and Russ is very knowledgeable. Local family owned and operated”

    Jack

  • Most impressive- this company seemed willing to bend over backwards to get people to our house at a time convenient for our work schedules.

    “Western recently came out to fix our furnace. They were able to come out the same day we called in, assessed the situation and came back the next day with the required part. The tech who came out seemed quite knowledgeable about his trade and he was seemingly honest about life expectancy and options. We were able to apply the yelp coupon to the parts needed, which was generous on the part of the company (as we did not buy the coupon 24 hours in advance). One star off simply because a wire was placed upside down, resulting in partial functioning of the unit for a night until we figured it out. Western was very accommodating and had the tech back out the same day we called. If I could, it would be half a star. Most impressive- this company seemed willing to bend over backwards to get people to our house at a time convenient for our work schedules. That is something I rarely see when calling for a repairman, and I appreciate the efforts this company made. I'll be using them again for future service (just hopefully no time soon!)”

    Lindsey Y.

  • I have the highest respect for Western and Russ their tech for their honesty, competence and professionalism and highly recommend them for any of your heating or cooling needs.

    “Had a problem with no heat from our furnace. Called Western after reading reviews posted on yelp. Got a call later that day from the company rep and was given a time of arrival and that Russ one of their techs would be handling our problem. Russ arrived on time and went about his duties in a very courteous and professional manner. He was very proficient and ran a number of checks trying to isolate the problem, As he worked he explained to me what he was doing and what he was checking for. After about 30 minutes he said he could not find a defective part(s) that might have caused the problem and felt it probably was a loose electrical connection in a circuit board. Russ cycled the furnace several times and it worked flawlessly. I was only charged for the service call and was very relieved. Too many times I have seen people, my self included, taken advantaged of when they have no knowledge of, or solution to a problem. That was not the case here. It is wonderful to observe competence at work. I have the highest respect for Western and Russ their tech for their honesty, competence and professionalism and highly recommend them for any of your heating or cooling needs. GREAT JOB RUSS!!!!!”

    Robert H.

  • Fast, professional service!!!

    “Don’t waste your time looking at any other company! Hire Western. When I called, Russ was at my home the next day. On both service calls he had my issue diagnosed within about 30 seconds. When I need to purchase a new furnace and AC, I will be buying from Western! Great honest advice with affordable prices. Awesome!!!!”

    Kelly

  • This company is hands down the best! Great customer service.

    “This company is hands down the best! Great customer service. Will recommend to friends and family. We called about our heater that died and they came out to take a look the next day. They told us it should still be under warranty with our manufacturer and that they would call and sort it out. It was covered and they did take care of it. Very happy we called this company.”

    Stephanie L.

  • I would highly recommend them. Russ the technician was awesome. Felt like he really knew what he was doing and was looking out for me.

    “I've used this company several times for tuneups and furnace repairs. I would highly recommend them. Russ the technician was awesome. Felt like he really knew what he was doing and was looking out for me. Everyone there was very professional and courteous. It was a pleasure to do business with them.”

    C L.

  • Fast service with very professional technician, Russ!

    “Was able to get a quick appointment during a heatwave for my heat pump. Great work!”

    Marta

  • Great customer service overall from the office and from the technicians. Highly recommend them and will be using them for all of our heating and cooling needs!

    “Great service from this company. Had a few technical hiccups, but they were awesome about getting things fixed and making it right. Great customer service overall from the office and from the technicians. Highly recommend them and will be using them for all of our heating and cooling needs!”

    Casey C.

  • William did a great job.

    “William did a great job. I also appreciated that they called in advance to confirm appointment and kept the time that we originally agreed upon.”

    Mark F.

  • Excellent service! Highly recommended!

    “It's was a hot day and my AC suddenly went out. I called 3 places that said it would be 1-2 weeks before they could get to me. Called Western and they said they had a tech nearby who was just finishing up a job. He showed up about 20 minuets later and replaced the old part in about 15 minutes! Excellent service! Highly recommended!”

    Craig J.

  • The price is always quality, and they take time to explain what happened and how to prevent it from happening again. I solidly recommend them.

    “I have had the occasion to call out Western Heating & Cooling on a few occasions. One time I had a part under-warranty go bad (they filed the warranty for me, and just charged labor). Another couple of times for routine service or minor repairs. The price is always quality, and they take time to explain what happened and how to prevent it from happening again. I solidly recommend them.”

    James

  • Completely Satisfied

    “Russ and Randy were great to work with. They were professional and very helpful in giving us the information to help in our decision to repair or replace our system.”

    Glenn C.

  • Went right to work and seemed to know what he was doing.

    “Went right to work and seemed to know what he was doing. Showed me where there might be problems and replaced 1 item / fixed another/ Furnace hasn't been serviced in a very long time. So I expected a few issues.”

    Nancy

  • Russ was thorough, informative, professional and kind. Very happy with the service. Our house is cool!

    “Russ was thorough, informative, professional and kind. Very happy with the service. Our house is cool!”

    Melina

  • Russ was friendly and knowledgeable.

    “My furnace stopped blowing heat thus called Several nearby places. They were the only one who were able to come out promptly without charging emergency service fee! Russ was friendly and knowledgeable. I need a new motor for the blower ( kinda figure that was the problem) and once that is replaced in few days ( it's a large one for a huge house, so they didn't have it in stock)... will leave another review! Thanks Russ.”

    Sun P.

  • Western Heating and Cooling has great customer service!

    “Western Heating and Cooling has great customer service! The service tech was on time, friendly, and very knowledgeable.”

    Emily

  • Diligent and knowledgeable

    “New build contractors used a different company and we (as the homeowner) used Western Heating & Cooling inc to actually diagnose the mess left behind. The technician with Western Heating & Cooling inc was super helpful and knowledgeable! Will definitely recommend this company!”

    Laura M.

  • Very responsive and helpful. Had our appointment scheduled with the usual window of time which is to be expected.

    “Very happy with our experience. Used our groupon. Dealing with these people on the phone was a very easy and nice experience. Very responsive and helpful. Had our appointment scheduled with the usual window of time which is to be expected. Was happy to get a call a hour into that window letting me know that service person would not be here till end of that window of time. I appreciate being updated on real arrival so I can get on with my day instead of waiting for phone to ring. The guy they sent over was fast and professional and did find a problem which we are glad to know about. No high pressure sales even though we will need a new furnace. He left the info about their products and suggested we also get other estimates. I would be happy to do business with this company again.”

    Joe B.

  • Jake was prompt and performed the necessary service. He was efficient, recommended some maintenance tips for future reference, and he did not try to oversell me on anything that was not needed.

    “Jake from Western Heating & Cooling came out to perform an AC tune up via a group on voucher I had purchased. From the scheduler to the technician, these folks are super nice and professional. They explained the services offered and technical terms that I am not familiar with. They called to confirm my appt time. Jake was prompt and performed the necessary service. He was efficient, recommended some maintenance tips for future reference, and he did not try to oversell me on anything that was not needed. Really appreciated that. Jake was really nice, personable, and genuine based on my first impression. I will be using Western Heating & Cooling for my ongoing maintenance needs!!”

    Hailyn D.

  • Fast honest service who could want anything more! I'm glad to have them in my neighborhood!

    “These guys are great. I have used them for a furnace inspection on a house we purchased, and just used them again for a second time. We have a son that has some respiratory issues, and needed to get our furnace filter replaced. My wife called Western this morning, they came by and cleaned our filter and told us what ones to order in the future. They charged us $15! Fast honest service who could want anything more! I'm glad to have them in my neighborhood!”

    Travis D.

  • He spent plenty of time helping me with my issue, was extremely professional, knowledgeable and helpful.

    “Russ was awesome. He spent plenty of time helping me with my issue, was extremely professional, knowledgeable and helpful. He also came by the very same morning that I called, which was super convenient. I'll definitely call you guys if need anything else. Thanks!”

    Lee

  • We scheduled an appointment, and they showed up on time and fixed all the issues that we had.

    “We were so impressed with Western Heating & Cooling. They came to our house to give us a quote for some much needed duct work repair. Randy Phelps was awesome! He was friendly, professional, and extremely thorough. We scheduled an appointment, and they showed up on time, and fixed all the issues that we had. They missed one area that should of been repaired, and when we called them about it, Randy told us they would be out first thing the next morning to take care of it. They promptly showed up at 8:00 a.m. and finished it up. After dealing with another company, and not being impressed with what they have done, or not done correctly, it was nice to be treated so well. They definitely have gained a new customer going forward. Thanks!”

    Barbara H.

  • I can't say enough great things about this company and their people. I would recommend them to everyone!

    “Great customer service. They have serviced our heat pump and our furnace several times and they are always so very helpful and when we did have a problem they were quick to get out and fix it and it didnt cost us an arm and a leg! I can't say enough great things about this company and their people. I would recommend them to everyone!”

    Traci N.